How to cancel a booking
Travel dates in up to July 2020
All bookings for travel in June or July 2020, even those that are marked "non-refundable", can be easily cancelled online using our hassle-free help and support system.
We will send a reminder email to all customers with a booking in July to ask if they still plan to travel.
A voucher worth 100% of the value of cancelled bookings is issued immediately sent to the email address on the booking and visible on the voucher manager page
Once you have cancelled your booking you will get a voucher, once you have your voucher you will be able to request a cash refund by following instructions on our help and support page.
Travel dates August 2020 onwards
All flexible bookings with a travel date later than July can be cancelled online and a voucher will be issued.
Vouchers will not currently be issued for non-flexible bookings with travel dates from 1st August 2020. If your non-refundable booking is for August 2020 or beyond, please take no action at this time. We recommend you revisit our website later on.